AB customer-relationship-ladder
Activate when: a key account renewal is at risk and the team can't explain why the customer values them; someone asks 'how do we become a strategic partner?'; a CSM needs to know where a relationship actually stands; the team claims to be strategic but has no proactive insight delivery this quarter; a deal was lost on relationship despite having the best product. Do NOT activate when: the customer base is transactional high-volume with ACV under $500 (Rung 3–5 is structurally impossible); the customer explicitly prefers arms-length vendor relationships. More: deciqai.com/c/customer-relationship-ladder
Activate when: a key account renewal is at risk and the team can't explain why the customer values them; someone asks 'how do we become a strategic partner?'…
As a process B 67/100 · Nearly there — weak spots: when it triggers, failures and branches, running it twice
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 4. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 67/100
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 20When it triggers. No condition that starts the skill
- 30Running it twice. 3 mutating operations with no state check
- 60Result and completion. Output format stated, no completion criterion
- 70Inputs and preconditions. Inputs and preconditions are listed
- 100Tools and files. No external tools needed
- 100Steps. 22 steps
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 1983 tokens
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +1No license
- +2Single-language instructions
- +3Description length 608: enough signal without eating the budget
- +4Structure: 10 headings
- +3Step-by-step instructions: 22 items
- +3Output format is stated explicitly
- +4Has examples (1 code blocks)
- +4Reference files are cited in the instructions (1 of 1)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 91.