AC complaint-handler
Retail complaint and after-sales handler for digital employees. Classifies complaints, generates empathetic responses, routes escalations, and manages return/exchange/refund requests according to configured policy. Use when a customer expresses dissatisfaction, reports a product issue, requests a refund or exchange, or makes a complaint. Triggers on: 投诉, 质量问题, 退款, 换货, 坏了, 破损, 不满意, 差评, want to return, product broken, request refund, poor quality, complaint, this is unacceptable, I want to speak to a manager.
As a process C 63/100 · Has gaps — weak spots: inputs and preconditions, failures and branches, running it twice
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 4. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 63/100
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 30Running it twice. 8 mutating operations with no state check
- 60Result and completion. Output format stated, no completion criterion
- 70When it triggers. States when to use, but not when not to
- 85Steps. 25 steps, 1 vague phrases
- 100Tools and files. No external tools needed
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 733 tokens
- medium Safety rules and hard prohibitions inside a skill: they belong in the system prompt, here they protect nothing
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +4No input/output examples
- +1No license
- +2Single-language instructions
- +3Description length 512: enough signal without eating the budget
- +4Structure: 10 headings
- +3Step-by-step instructions: 25 items
- +3Output format is stated explicitly
- +4Reference files are cited in the instructions (2 of 2)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 87.