AC customer-service-caller
Tired of being on hold? Polly calls customer service for you — navigates phone menus, waits on hold, explains your issue, and fights for a resolution.
As a process C 56/100 · Has gaps — weak spots: result and completion, when it triggers, inputs and preconditions
ReferenceInfrastructureCustomer supporttype and topics are labelled automatically from the skill text
How to improve
For the model run — optional
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 8. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
- note
frontmatter-keyunknown frontmatter key "keywords" - note
frontmatter-keyunknown frontmatter key "permissions" - note
frontmatter-keyunknown frontmatter key "dependencies" - note
frontmatter-keyunknown frontmatter key "scripts"
Process rating: all ten parameters 56/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 20When it triggers. No condition that starts the skill
- 60Tools and files. Uses tools (bash) that frontmatter does not declare
- 70Execution cost. Instruction body is 4871 tokens
- 100Steps. 36 steps
- 100Failures and branches. 6 branches, has a failure section
- 100Consistency. Name and required fields are in place
- 100Running it twice. Mutating operations check current state
- 100Progress reporting. Reports progress
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +3Output format is not stated: the model decides each time
- -235 emoji in the instructions: noise for the model
- +1No license
- +2Single-language instructions
- +3Description length 150: enough signal without eating the budget
- +4Structure: 16 headings
- +3Step-by-step instructions: 36 items
- +4Has examples (13 code blocks)
- +3All 6 scripts are documented
Quality base 70; lint remarks subtract, signals add up to 100. Result: 82.
External checks
ClawHub: suspicious
This appears to be a real PollyReach calling integration, but it needs review because it can handle inbound calls/messages, expose transcripts and recordings, and use a persistent local account token.
LLM: suspicious (high) · VirusTotal: · 29 May 2026