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BC intercom-support

Manage Intercom workspaces for customer support. Handle conversations, contacts, companies, tickets, and help center content. Automate replies, assign conversations to teams, manage articles, and track team performance.

ClawHub Agent Skills author: Jay v1.0.6 MIT-0 2 files body ≈ 6 005 tokens Open the sourceclawhub.ai↗ analyzed 3 d ago

As a process C 54/100 · Has gaps — weak spots: result and completion, when it triggers, inputs and preconditions

ProcedureInfrastructureWriting and documentsCustomer supporttype and topics are labelled automatically from the skill text
Runs in: OpenClaw Claude / Claude Code ChatGPT / Codex Gemini CLI Cursor GitHub Copilot / VS Code Qwen Code Kimi Code CLI Z.ai (GLM) DeepSeek (Deep Code) Mistral Vibe LangChain (deepagents) Goose OpenCode
JSON
Technical rating
B
83/100
safety, quality, tests
Safety 60%
100
Quality 40%
57
Run on models
none yet
Process rating
C
54/100
Has gaps
Result and completion w 14
0
Inputs and preconditions w 11
0
When it triggers w 12
20
the three weakest of ten parameters · all ten

How to improve

  1. Say in the description WHEN to use the skill ("use when…", example requests): that is the agent's main cue.
  2. The SKILL.md body is over 5,000 tokens: move reference detail into references/ and load it when needed.
For the model run — optional
  • Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
  • A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.

Guard findings · 0

✓ No critical or high findings

Files scanned: 2. Evidence is masked. Grey chips explain why severity was lowered.

Against the Agent Skills spec

  • warning description-no-when description does not say WHEN to use the skill (no "use when")
  • warning body-long SKILL.md body ≈ 6005 tokens (recommended < 5000); move details to references/

Process rating: all ten parameters 54/100

  • 0Result and completion. Does not say what the result is
  • 0Inputs and preconditions. Does not say what the process needs to start
  • 20When it triggers. No condition that starts the skill
  • 30Running it twice. 40 mutating operations with no state check
  • 60Tools and files. Uses tools (web) that frontmatter does not declare
  • 70Execution cost. Instruction body is 6005 tokens
  • 100Steps. 49 steps
  • 100Failures and branches. 7 branches, has a failure section
  • 100Consistency. Name and required fields are in place
  • 100Progress reporting. Reports progress
  • medium Safety rules and hard prohibitions inside a skill: they belong in the system prompt, here they protect nothing
  • low 14 top-level sections: this looks like several domains in one skill

Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.

Quality signals

  • +5Description has no quoted example phrases that should trigger the skill
  • +4Description does not say when NOT to use the skill (false activations)
  • +3Output format is not stated: the model decides each time
  • -5TODO / placeholder text left in the skill
  • +1No license
  • +2Single-language instructions
  • +3Description length 219: enough signal without eating the budget
  • +4Structure: 48 headings
  • +3Step-by-step instructions: 49 items
  • +4Has examples (13 code blocks)

Quality base 70; lint remarks subtract, signals add up to 100. Result: 57.

External checks

ClawHub: clean
This Intercom skill is a disclosed ClawLink-based integration that can access and modify Intercom workspace data after user connection and confirmation.
LLM: benign (high) · VirusTotal: · 9 Jun 2026