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BC CCO / Chief Customer Officer

Lead customer success with retention strategies, health scoring, expansion revenue, and lifecycle management.

ClawHub Agent Skills author: Iván v1.0.2 8 files body ≈ 823 tokens Open the sourceclawhub.ai↗ analyzed 3 d ago

As a process C 55/100 · Has gaps — weak spots: result and completion, when it triggers, inputs and preconditions

ProcedureInfrastructuretype and topics are labelled automatically from the skill text
Runs in: OpenClaw Claude / Claude Code ChatGPT / Codex Gemini CLI Cursor GitHub Copilot / VS Code Qwen Code Kimi Code CLI Z.ai (GLM) DeepSeek (Deep Code) Mistral Vibe LangChain (deepagents) Goose OpenCode
JSON
Technical rating
B
89/100
safety, quality, tests
Safety 60%
100
Quality 40%
73
Run on models
none yet
Process rating
C
55/100
Has gaps
Result and completion w 14
0
Inputs and preconditions w 11
0
Progress reporting w 2
0
the three weakest of ten parameters · all ten

How to improve

    For the model run — optional
    • Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
    • A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.

    Guard findings · 0

    ✓ No critical or high findings

    Files scanned: 8. Evidence is masked. Grey chips explain why severity was lowered.

    Against the Agent Skills spec

    • warning name-format name should be kebab-case (lowercase letters, digits, hyphens)
    • note frontmatter-key unknown frontmatter key "slug"
    • note frontmatter-key unknown frontmatter key "homepage"
    • note frontmatter-key unknown frontmatter key "changelog"

    Process rating: all ten parameters 55/100

    • 0Result and completion. Does not say what the result is
    • 0Inputs and preconditions. Does not say what the process needs to start
    • 0Progress reporting. Says nothing while it works
    • 20When it triggers. No condition that starts the skill
    • 40Consistency. Frontmatter name (CCO / Chief Customer Officer) differs from the folder (cco)
    • 60Failures and branches. 2 branches
    • 100Tools and files. No external tools needed
    • 100Steps. 36 steps
    • 100Execution cost. Instruction body is 823 tokens
    • 100Running it twice. No mutating operations
    • low 11 top-level sections: this looks like several domains in one skill

    Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.

    Quality signals

    • +5Description has no quoted example phrases that should trigger the skill
    • +4Description does not say when NOT to use the skill (false activations)
    • +3Description length 109: 120–800 characters recommended
    • +3Output format is not stated: the model decides each time
    • +1No license
    • +2Single-language instructions
    • +4Structure: 18 headings
    • +3Step-by-step instructions: 36 items
    • +4Has examples (1 code blocks)

    Quality base 70; lint remarks subtract, signals add up to 100. Result: 73.

    External checks

    ClawHub: clean
    This customer-success skill is coherent and disclosed, with the main caution that it can keep optional local notes about sensitive customer and business information.
    LLM: benign (high) · VirusTotal: suspicious · 28 May 2026