BD customer-management
客户管理中心技能。提供客户档案管理、客户画像分析、风险提醒、客户时间线查询。基于中集金地美兰中心真实业务数据（Excel台账）。触发场景：(1) 查询客户信息（@企服助手 查询客户 T1-601），(2) 查看客户画像（@企服助手 客户画像 上海铭尤力），(3) 查询风险客户（@企服助手 查询风险客户），(4) 定时任务生成风险提醒日报。
客户管理中心技能。提供客户档案管理、客户画像分析、风险提醒、客户时间线查询。基于中集金地美兰中心真实业务数据（Excel台账）。触发场景：(1) 查询客户信息（@企服助手 查询客户 T1-601），(2) 查看客户画像（@企服助手 客户画像 上海铭尤力），(3) 查询风险客户（@企服助手 查询风险客户），(4)…
As a process D 49/100 · Unfinished process — weak spots: result and completion, when it triggers, inputs and preconditions
How to improve
- Say in the description WHEN to use the skill ("use when…", example requests): that is the agent's main cue.
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 5. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
- warning
description-no-whendescription does not say WHEN to use the skill (no "use when")
Process rating: all ten parameters 49/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 20When it triggers. No condition that starts the skill
- 40Consistency. Frontmatter name (customer-management) differs from the folder (enterprise-customer-management)
- 100Tools and files. No external tools needed
- 100Steps. 20 steps
- 100Execution cost. Instruction body is 3514 tokens
- 100Running it twice. No mutating operations
- low 10 top-level sections: this looks like several domains in one skill
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +3Output format is not stated: the model decides each time
- -4Absolute local paths (C:\Users, /home/…): not portable
- -223 emoji in the instructions: noise for the model
- -41 reference files, but SKILL.md never points to them: the model will not open them
- -31 of 1 scripts are never mentioned in SKILL.md
- +1No license
- +2Single-language instructions
- +3Description length 170: enough signal without eating the budget
- +4Structure: 30 headings
- +3Step-by-step instructions: 20 items
- +4Has examples (13 code blocks)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 59.