AC success-churn-recovery
Use when 已成交客户已流失（不续约/停用/被竞品替换/公司解散/合同到期未续/战略转型）——帮销售/CS 判定求救方 vs 借刀方、识别 Champion 政治处境、设计 D-X 倒排计划、内置 30 天联合验证期 Plan B、设 3 个停手信号，把可能赢回的客户救回来。Triggers: '流失挽回', '客户流失', '客户挽留', '赢回', '把客户赢回来', '客户不续约', '被竞品替换', '合同到期未续', '客户停用', '国产化替换', 'churn recovery', 'win-back', 'customer reactivation', 'lost customer recovery'. Do NOT use for churn prediction, renewal prevention (success-renewal-management), or pre-deal lost leads.
Use when 已成交客户已流失（不续约/停用/被竞品替换/公司解散/合同到期未续/战略转型）——帮销售/CS 判定求救方 vs 借刀方、识别 Champion 政治处境、设计 D-X 倒排计划、内置 30 天联合验证期 Plan B、设 3 个停手信号，把可能赢回的客户救回来。Triggers: '流失挽回'…
As a process C 57/100 · Has gaps — weak spots: result and completion, inputs and preconditions, failures and branches
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 8. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 57/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 50When it triggers. No condition that starts the skill
- 100Tools and files. No external tools needed
- 100Steps. 35 steps
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 1289 tokens
- 100Running it twice. No mutating operations
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +3Output format is not stated: the model decides each time
- +4No input/output examples
- +2Single-language instructions
- +4Description says when NOT to use the skill
- +3Description length 422: enough signal without eating the budget
- +4Structure: 14 headings
- +3Step-by-step instructions: 35 items
- +4Reference files are cited in the instructions (7 of 7)
- +1License stated
Quality base 70; lint remarks subtract, signals add up to 100. Result: 89.