BC customer-service-performance
客服坐席绩效核算技能。读取用户提供的坐席工作量数据表与绩效规则表（Excel/CSV 均可），按可配置的多维度权重与阶梯规则逐人核算得分，输出含逐项计算过程的绩效明细表、团队分布对比与待人工复核清单。适用场景：客服绩效核算、坐席绩效、月度绩效统计、绩效评分、按规则算绩效，以及用户提供坐席数据与考核规则并希望自动核算得分的任务。核算结果供人工复核参考，不构成最终考核依据。本技能面向中文绩效场景设计。反馈与定制联系：zenobiazizi.skills@foxmail.com
客服坐席绩效核算技能。读取用户提供的坐席工作量数据表与绩效规则表（Excel/CSV…
As a process C 53/100 · Has gaps — weak spots: result and completion, when it triggers, inputs and preconditions
How to improve
- Say in the description WHEN to use the skill ("use when…", example requests): that is the agent's main cue.
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 7. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
- warning
description-no-whendescription does not say WHEN to use the skill (no "use when")
Process rating: all ten parameters 53/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 20When it triggers. No condition that starts the skill
- 100Tools and files. No external tools needed
- 100Steps. 20 steps
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 535 tokens
- 100Running it twice. No mutating operations
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +3Output format is not stated: the model decides each time
- +4No input/output examples
- +1No license
- +2Single-language instructions
- +3Description length 238: enough signal without eating the budget
- +4Structure: 11 headings
- +3Step-by-step instructions: 20 items
- +4Reference files are cited in the instructions (2 of 2)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 72.