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客户声音(VOC)会话分析技能。读取用户提供的一批客服会话导出文件（Excel/CSV/文本，逐条式或整段式均可，来自企业微信、千牛、美洽、Udesk、智齿等系统），提炼客户在关心什么，输出高频问题Top榜、情绪分布、原声引用、流失风险信号与改进建议的单次洞察报告。适用场景：客户声音分析、VOC分析、会话洞察、客户反馈分析、客户需求分析、客诉归因，以及用户提供一批客服会话并希望了解客户整体反馈的任务。分析结果供决策参考。本技能面向中文会话设计。反馈与定制联系：zenobiazizi.skills@foxmail.com
客户声音(VOC)会话分析技能。读取用户提供的一批客服会话导出文件（Excel/CSV/文本，逐条式或整段式均可，来自企业微信、千牛、美洽、Udesk、智齿等系统），提炼客户在关心什么，输出高频问题Top榜、情绪分布、原声引用、流失风险信号与改进建议的单次洞察报告。适用场景：客户声音分析、VOC分析、会话洞察、客户反…
As a process C 53/100 · Has gaps — weak spots: result and completion, when it triggers, inputs and preconditions
How to improve
- Say in the description WHEN to use the skill ("use when…", example requests): that is the agent's main cue.
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 5. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
- warning
description-no-whendescription does not say WHEN to use the skill (no "use when")
Process rating: all ten parameters 53/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 20When it triggers. No condition that starts the skill
- 100Tools and files. No external tools needed
- 100Steps. 31 steps
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 538 tokens
- 100Running it twice. No mutating operations
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +3Output format is not stated: the model decides each time
- +4No input/output examples
- +1No license
- +2Single-language instructions
- +3Description length 262: enough signal without eating the budget
- +4Structure: 12 headings
- +3Step-by-step instructions: 31 items
- +4Reference files are cited in the instructions (1 of 1)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 72.