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BB freshdesk-automation

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.

modbender/skill-library-mcp Agent Skills author: modbender MIT 1 file body ≈ 2 784 tokens Open the sourcegithub.com↗ analyzed 3 d ago

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio).

As a process B 76/100 · Nearly there — weak spots: running it twice, progress reporting

ProcedureAI and agentsCustomer supporttype and topics are labelled automatically from the skill text
Runs in: OpenClaw Claude / Claude Code ChatGPT / Codex Gemini CLI Cursor GitHub Copilot / VS Code Qwen Code Kimi Code CLI Z.ai (GLM) DeepSeek (Deep Code) Mistral Vibe LangChain (deepagents) Goose OpenCode
JSON
Technical rating
B
88/100
safety, quality, tests
Safety 60%
100
Quality 40%
70
Run on models
none yet
Process rating
B
76/100
Nearly there
Progress reporting w 2
0
Running it twice w 4
30
When it triggers w 12
50
the three weakest of ten parameters · all ten

How to improve

  1. Say in the description WHEN to use the skill ("use when…", example requests): that is the agent's main cue.
For the model run — optional
  • Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
  • A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.

Guard findings · 0

✓ No critical or high findings

Files scanned: 1. Evidence is masked. Grey chips explain why severity was lowered.

Against the Agent Skills spec

  • warning description-no-when description does not say WHEN to use the skill (no "use when")
  • note frontmatter-key unknown frontmatter key "requires"

Process rating: all ten parameters 76/100

  • 0Progress reporting. Says nothing while it works
  • 30Running it twice. 13 mutating operations with no state check
  • 50When it triggers. No condition that starts the skill
  • 55Failures and branches. 1 branches
  • 60Result and completion. Output format stated, no completion criterion
  • 70Inputs and preconditions. Inputs and preconditions are listed
  • 100Tools and files. No external tools needed
  • 100Steps. 109 steps
  • 100Consistency. Name and required fields are in place
  • 100Execution cost. Instruction body is 2784 tokens

Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.

Quality signals

  • +5Description has no quoted example phrases that should trigger the skill
  • +4Description does not say when NOT to use the skill (false activations)
  • +4No input/output examples
  • +1No license
  • +2Single-language instructions
  • +3Description length 169: enough signal without eating the budget
  • +4Structure: 17 headings
  • +3Step-by-step instructions: 109 items
  • +3Output format is stated explicitly

Quality base 70; lint remarks subtract, signals add up to 100. Result: 70.