BC user-feedback-aggregation
Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a continuous signal that informs product decisions. The triage discipline that distinguishes loudest-voice (whoever complains most wins) from averaged-noise (every signal weighted equally) from triaged-synthesis (signal weighted by source quality, frequency, and decision relevance). Triggers on user feedback, customer feedback aggregation, NPS, support ticket analysis, customer councils, feedback synthesis, voice of customer, feedback triage, in-app feedback. Also triggers when feedback channels overflow with volume that does not produce decisions, when the loudest-voice problem is steering roadmap, or when continuous feedback streams need synthesis discipline.
Collecting and synthesizing user feedback across channels (support tickets, NPS, in-app feedback, sales calls, social mentions, customer councils) into a…
As a process C 61/100 · Has gaps — weak spots: result and completion, inputs and preconditions, failures and branches
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 10. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
- note
frontmatter-keyunknown frontmatter key "catalog_summary" - note
frontmatter-keyunknown frontmatter key "display_order"
Process rating: all ten parameters 61/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 70Execution cost. Instruction body is 4917 tokens
- 100Tools and files. No external tools needed
- 100Steps. 88 steps
- 100When it triggers. States when to use and when not to
- 100Consistency. Name and required fields are in place
- 100Running it twice. No mutating operations
- low 14 top-level sections: this looks like several domains in one skill
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +3Description length 821: 120–800 characters recommended
- +3Output format is not stated: the model decides each time
- +4No input/output examples
- +1No license
- +2Single-language instructions
- +4Structure: 15 headings
- +3Step-by-step instructions: 88 items
- +4Reference files are cited in the instructions (9 of 9)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 79.