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AA freshdesk-automation

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.

sickn33/agentic-awesome-skills Agent Skills author: sickn33 MIT 1 file body ≈ 2 928 tokens Open the sourcegithub.com↗ analyzed 26 h ago

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio).

As a process A 81/100 · Runs to the end — weak spots: running it twice, progress reporting

ProcedureAI and agentsCustomer supporttype and topics are labelled automatically from the skill text
Runs in: Claude / Claude Code ChatGPT / Codex Gemini CLI Cursor GitHub Copilot / VS Code Qwen Code Kimi Code CLI Z.ai (GLM) DeepSeek (Deep Code) Mistral Vibe LangChain (deepagents) OpenClaw Goose OpenCode
JSON
Technical rating
A
94/100
safety, quality, tests
Safety 60%
100
Quality 40%
84
Run on models
none yet
Process rating
A
81/100
Runs to the end
Progress reporting w 2
0
Running it twice w 4
30
When it triggers w 12
50
the three weakest of ten parameters · all ten

The same skill appears in 2 more places: agentic-awesome-skills, agentic-awesome-skills

How to improve

    For the model run — optional
    • Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
    • A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.

    Guard findings · 0

    ✓ No critical or high findings

    Files scanned: 1. Evidence is masked. Grey chips explain why severity was lowered.

    Against the Agent Skills spec

    • note frontmatter-key unknown frontmatter key "risk"
    • note frontmatter-key unknown frontmatter key "source"
    • note frontmatter-key unknown frontmatter key "date_added"

    Process rating: all ten parameters 81/100

    • 0Progress reporting. Says nothing while it works
    • 30Running it twice. 13 mutating operations with no state check
    • 50When it triggers. No condition that starts the skill
    • 55Failures and branches. 1 branches
    • 70Inputs and preconditions. Inputs and preconditions are listed
    • 100Tools and files. No external tools needed
    • 100Steps. 112 steps
    • 100Result and completion. Output format and completion criterion are stated
    • 100Consistency. Name and required fields are in place
    • 100Execution cost. Instruction body is 2928 tokens

    Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.

    Quality signals

    • +5Description has no quoted example phrases that should trigger the skill
    • +4Description does not say when NOT to use the skill (false activations)
    • +1No license
    • +2Single-language instructions
    • +3Description length 169: enough signal without eating the budget
    • +4Structure: 20 headings
    • +3Step-by-step instructions: 112 items
    • +3Output format is stated explicitly
    • +4Has examples (0 code blocks)

    Quality base 70; lint remarks subtract, signals add up to 100. Result: 84.