AC churn-prevention
Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.
Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences.
As a process C 61/100 · Has gaps — weak spots: inputs and preconditions, consistency, running it twice
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 5. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 61/100
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Progress reporting. Says nothing while it works
- 30Running it twice. 2 mutating operations with no state check
- 40Consistency. Frontmatter name (churn-prevention) differs from the folder (cs-churn-prevention)
- 50When it triggers. No condition that starts the skill
- 50Failures and branches. 0 branches, has a failure section
- 60Result and completion. Output format stated, no completion criterion
- 85Steps. 58 steps, 1 vague phrases
- 100Tools and files. No external tools needed
- 100Execution cost. Instruction body is 2585 tokens
- low 11 top-level sections: this looks like several domains in one skill
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +2Single-language instructions
- +4Description says when NOT to use the skill
- +3Description length 501: enough signal without eating the budget
- +4Structure: 21 headings
- +3Step-by-step instructions: 58 items
- +3Output format is stated explicitly
- +4Has examples (2 code blocks)
- +4Reference files are cited in the instructions (2 of 2)
- +3All 1 scripts are documented
- +1License stated
Quality base 70; lint remarks subtract, signals add up to 100. Result: 99.