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AB churn-prevention

Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.

alirezarezvani/claude-skills Agent Skills author: alirezarezvani MIT 4 files body ≈ 2 589 tokens Open the sourcegithub.com↗ analyzed 2 d ago

Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences.

As a process B 65/100 · Nearly there — weak spots: inputs and preconditions, running it twice, progress reporting

ProcedureData and analyticstype and topics are labelled automatically from the skill text
Runs in: Claude / Claude Code ChatGPT / Codex Gemini CLI Cursor GitHub Copilot / VS Code Qwen Code Kimi Code CLI Z.ai (GLM) DeepSeek (Deep Code) Mistral Vibe LangChain (deepagents) OpenClaw Goose OpenCode
JSON
Technical rating
A
100/100
safety, quality, tests
Safety 60%
100
Quality 40%
99
Run on models
none yet
Process rating
B
65/100
Nearly there
Inputs and preconditions w 11
0
Progress reporting w 2
0
Running it twice w 4
30
the three weakest of ten parameters · all ten

How to improve

    For the model run — optional
    • Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
    • A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.

    Guard findings · 0

    ✓ No critical or high findings

    Files scanned: 4. Evidence is masked. Grey chips explain why severity was lowered.

    Against the Agent Skills spec

    ✓ No remarks against the Agent Skills spec

    Process rating: all ten parameters 65/100

    • 0Inputs and preconditions. Does not say what the process needs to start
    • 0Progress reporting. Says nothing while it works
    • 30Running it twice. 2 mutating operations with no state check
    • 50When it triggers. No condition that starts the skill
    • 50Failures and branches. 0 branches, has a failure section
    • 60Result and completion. Output format stated, no completion criterion
    • 85Steps. 58 steps, 1 vague phrases
    • 100Tools and files. No external tools needed
    • 100Consistency. Name and required fields are in place
    • 100Execution cost. Instruction body is 2589 tokens
    • low 11 top-level sections: this looks like several domains in one skill

    Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.

    Quality signals

    • +5Description has no quoted example phrases that should trigger the skill
    • +2Single-language instructions
    • +4Description says when NOT to use the skill
    • +3Description length 501: enough signal without eating the budget
    • +4Structure: 21 headings
    • +3Step-by-step instructions: 58 items
    • +3Output format is stated explicitly
    • +4Has examples (2 code blocks)
    • +4Reference files are cited in the instructions (2 of 2)
    • +3All 1 scripts are documented
    • +1License stated

    Quality base 70; lint remarks subtract, signals add up to 100. Result: 99.