AC customer-incident-update
Write the customer-facing incident update during an outage — status-page post or email — that's honest about impact without over-promising. Use when asked to write a status page update, draft customer comms for an outage, post an incident notice, or tell customers about downtime. Produces the update in the right tense for the incident stage (investigating / identified / monitoring / resolved), with impact scope, any workaround, and a concrete next-update time. Distinct from incident-postmortem (the internal retro).
Write the customer-facing incident update during an outage — status-page post or email — that's honest about impact without over-promising.
As a process C 64/100 · Has gaps — weak spots: when it triggers, failures and branches, running it twice
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 1. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 64/100
- 0Failures and branches. Linear process with no failure handling
- 0Progress reporting. Says nothing while it works
- 20When it triggers. No condition that starts the skill
- 30Running it twice. 7 mutating operations with no state check
- 60Result and completion. Output format stated, no completion criterion
- 70Inputs and preconditions. Inputs and preconditions are listed
- 85Steps. 34 steps, 1 vague phrases
- 100Tools and files. No external tools needed
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 828 tokens
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +5Description has no quoted example phrases that should trigger the skill
- +4Description does not say when NOT to use the skill (false activations)
- +1No license
- +2Single-language instructions
- +3Description length 520: enough signal without eating the budget
- +4Structure: 11 headings
- +3Step-by-step instructions: 34 items
- +3Output format is stated explicitly
- +4Has examples (0 code blocks)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 87.