Skill rating
19 skills. The A–F grade combines safety (60%) and quality (40%); tests add a bonus. The rating refreshes automatically from open catalogs.
ManufacturingLogistics and warehouseProcurementQuality controlContact centreField serviceFinanceCustomer supportindustry shortcuts
| # | Grade | Skill | Score ▾ | Safety | Quality | Process | Tests | Popularity | Updated |
|---|---|---|---|---|---|---|---|---|---|
| 1 | A | Manage Alibaba Cloud Cloud Call Center (CCC) via OpenAPI/SDK. Use whenever the user is working on CCC operations such as instance/resource management, configuration updates, status checks, and trouble | 100 | 94 | A | — | ↓ 1 924 | 11 May 2026 | |
| 2 | A | Manage Alibaba Cloud Contact Center AI (ContactCenterAI) via OpenAPI/SDK. Use whenever the task involves Contact Center AI resource lifecycle operations, configuration changes, status queries, or trou | 100 | 94 | A | — | ↓ 1 887 | 11 May 2026 | |
| 3 | A | Use when managing Alibaba Cloud Cloud Call Center (CCC) via OpenAPI/SDK, including the user is working on CCC operations such as instance/resource management, configuration updates, status checks, and | 100 | 94 | B | — | ↓ 569 | 11 May 2026 | |
| 4 | A | Use when managing Alibaba Cloud Contact Center AI (ContactCenterAI) via OpenAPI/SDK, including the task involves Contact Center AI resource lifecycle operations, configuration changes, status queries, | 100 | 94 | B | — | ↓ 560 | 11 May 2026 | |
| 5 | A | Manage Alibaba Cloud Cloud Call Center (CCC) via OpenAPI/SDK. Use for listing resources, creating or updating configurations, querying status, and troubleshooting workflows for this product. | 100 | 94 | C | — | ★ 14 | 16 Jun 2026 | |
| 6 | A | Manage Alibaba Cloud Contact Center AI (ContactCenterAI) via OpenAPI/SDK. Use for listing resources, creating or updating configurations, querying status, and troubleshooting workflows for this produc | 100 | 94 | C | — | ★ 14 | 16 Jun 2026 | |
| 7 | A | Triage call-centre and voice support transcripts into summaries, sentiment, urgency, routing queues, and follow-up actions. Use for OpenClaw-ready Grok/voice contact centre workflows for councils, cli | 100 | 83 | C | — | ↓ 584 | 11 May 2026 | |
| 8 | A | Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging. | 100 | 74 | C | — | ↓ 995 | 11 May 2026 | |
| 9 | A | Build a labeled IVR voice pack for a phone tree: welcome, menu, hold, transfer, after-hours, and error prompts in one consistent brand voice. This phone tree voice studio and hotline voiceover shop re | 100 | 85 | B | — | ↓ 187 | 7 d ago | |
| 10 | A | Use when the user asks to review a contact centre conversation against the CRM record and the quality checklist, or says: оцени разговор оператора, проверь звонок по чек-листу, сверь расшифровку с кар | 100 | 91 | A | — | — | 26 h ago | |
| 11 | A | Handle customer calls with scripts, issue resolution, escalation protocols, and interaction logging. | 100 | 74 | C | — | ★ 14 | 16 Jun 2026 | |
| 12 | B | 呼叫中心，来电管理 + 智能分配。 | 100 | 61 | D | — | ↓ 626 | 11 May 2026 | |
| 13 | B | Financial Industry Intelligent Customer ServiceReferenceContact centreCustomer supportClawHubAgent Skills AI-powered intelligent customer service for banking and securities — covers FAQ answering, account inquiry, transaction guidance, complaint handling, and 7x24 automated support. Built for China financ | 100 | 56 | D | — | ↓ 752 | 3 d ago | |
| 14 | B | Indexed by skills.sh from cinience/alicloud-skills | 100 | 66 | D | — | ★ 5 | 10 Jul 2026 | |
| 15 | B | Indexed by skills.sh from cinience/alicloud-skills | 100 | 66 | D | — | ★ 5 | 10 Jul 2026 | |
| 16 | B | > Заменяет оператора 1-й линии на 60-80%. Полноценный AI-отдел поддержки клиентов: автоматическая категоризация обращений, SLA-трекинг с алертами, эскалационная матрица L1→L2→L3, sentiment analysis, 1 | 100 | 39 | D | — | ↓ 589 | 18 May 2026 | |
| 17 | B | > Заменяет оператора 1-й линии на 60-80%. Полноценный AI-отдел поддержки клиентов: автоматическая категоризация обращений, SLA-трекинг с алертами, эскалационная матрица L1→L2→L3, sentiment analysis, 1 | 100 | 39 | D | — | ↓ 552 | 11 May 2026 | |
| 18 | B | > Заменяет оператора 1-й линии на 60-80%. Полноценный AI-отдел поддержки клиентов: автоматическая категоризация обращений, SLA-трекинг с алертами, эскалационная матрица L1→L2→L3, sentiment analysis, 1 | 100 | 38 | D | — | ↓ 654 | 11 May 2026 | |
| 19 | C | > Заменяет оператора 1-й линии на 60-80%. Полноценный AI-отдел поддержки клиентов: автоматическая категоризация обращений, SLA-трекинг с алертами, эскалационная матрица L1→L2→L3, sentiment analysis, 1 | 100 | 34 | D | — | ↓ 585 | 11 May 2026 |